When you create a new password, use the following guidelines.Ĭreate a strong password that can’t be easily guessed or cracked. Update the password on your mobile phone and desktop email program to match the new password for your account. What do I need to update after I reset my password? This is typically the person with admin permissions who set up your Microsoft 365 account for you. If you're not an Microsoft 365 admin, ask your workplace technical support to give your account name to you. What if I forgot my work or school account name? Go to Settings > Microsoft 365 settings > Personal info.Įnter your mobile phone number and alternate email address, and then select Save. Sign in to Microsoft 365 operated by 21Vianet with your work or school account.

Important: After your password has been reset, update your alternate email address and mobile phone number. Microsoft 365 Business Basic, Microsoft 365 Business Standard, or Office 365 Enterprise accounts: ask an Microsoft 365 user with user management admin, password admin, or global admin permissions to reset your password. Office 365 Small Business or Microsoft 365 Apps for business accounts: ask any Microsoft 365 admin at your company to reset the password for you. If you’re the only Microsoft 365 admin at your company, contact the 21Vianet support team to reset your password. You'll need to ask someone else to reset your password for you.Īsk for a new password from your workplace technical support. What if my alternate email address is wrong? When you receive confirmation that your password has been reset, select the link on the confirmation page, and then sign in to Microsoft 365 with your new password. If you close your browser window or take longer than 60 minutes to respond, you'll have to restart the process.Įnter a new password, confirm it, and then select Finish. Complete the reset process by using the same computer and browser session. Important: You need to respond within 60 minutes to the email and to the text message.

Self-service password reset office 365